FAQ
Everything You Need to Know About Polki and Peridot
1. What is Polki jewellery?
Polki jewellery features uncut, naturaldiamonds that give a raw, royal, and traditional lookperfect for bridal andoccasion wear.
2. What is Peridot jewellery?
Peridot is a vibrant green gemstone known for its fresh, elegant appeal, ideal for both everyday wear and special occasions.
3. Is Polki made withreal diamonds?
Yes, Polki uses real, uncut diamonds in their natural form.
4. Can I wear Peridot jewellery daily?
Yes, Peridot jewellery is suitable for daily wear with proper care.
Delivery &Shipping
1. What is the delivery time?
We offer returns only in case of damaged or incorrect products delivered.
2. Do you offerexchange?
Yes, exchanges are accepted within 3–5 days of delivery, subject to product condition and availability.
3. Do you offer International shipping?
Currently, we ship within India. For international orders, please contact us directly.
4. How do I request a return or exchange?
You can contact our support team with your order details and product images, and we’ll assist you with the process.
5. Are there any items not eligible for return/exchange?
Customized or made-to-order jewellery pieces are not eligible for return or exchange.
Return & Exchange
1. What is your return policy?
We offer returns only in case of damaged or incorrect products delivered.
2. Do you offer exchange?
Yes, exchanges are accepted within 3–5 days of delivery, subject to product condition and availability.
3. How do I request a return or exchange?
You can contact our support team with your order details and product images, and we’ll assist you with the process.
4. Are there any items not eligible for return/exchange?
Customized or made-to-order jewellery pieces are not eligible for return or exchange.
5. How long does it take to process a return orexchange?
Once approved, the process typically takes 5–7 business days.
Care& Support
1. How should Icare for my jewellery?
Avoid contact with water, perfumes, and chemicals. Store in a dry, soft pouch to maintain shine and longevity.
2. Do you provide customer support?
Yes, our team is always here to help you with any queries or concerns.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
